Order status
Track Your Order
Enter your order number and email, or your tracking number. You'll see where your piece is, even before it ships.
Your order number starts with # and is in your confirmation email.
- A real person checks every photo
- Engraved one at a time
- Tracking updates by email
What happens after you order
Most orders arrive in about 2 weeks.
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Order received
Day 0We have your order and your photo. Thank you for trusting us with something this special.
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Photo check
Day 1A real person checks every photo before we engrave. If anything needs a closer look, we'll email you.
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Being engraved
Days 2 to 4Your piece is engraved and finished, one at a time.
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Final check and packing
Days 4 to 5We check the engraving one more time and pack it carefully.
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On its way
Ships in 3 to 5 business daysYou get your tracking number by email. Most orders arrive about 2 weeks after they were placed.
When to contact us
- Your order hasn't shipped 7 business days after you placed it.
- Your tracking hasn't changed in 7 days.
- Tracking says delivered, but the package isn't there.
A real person will help
Email support@designedgifts.com with your order number. We reply within 1 business day.
Tracking can stay quiet for a few days while your package travels to the US. That's normal.
Email us